Power of Prevention: Agency Risk Management Essentials of Service This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, for example. In some agencies, producers may also perform customer service tasks. No matter what your title, if you interact with customers, this class provides valuable insights to help reduce your E&O exposure. This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency's daily operations to prevent E&O claims. This course is approved for the Swiss Re Risk Management Credit. You can learn more about this program and how your agency can save at bigimd.com/eo-training. Course ID #113541 | 3 P&C Click Here to Register
Power of Prevention: Agency Risk Management Essentials of Service
This lass targets customer service functions in the agency. Customer service professionals may hold various titles, including Customer Service Representative (CSR), Customer Service Agent (CSA), Account Manager, Account Agent, or Account Executive, for example. In some agencies, producers may also perform customer service tasks. No matter what your title, if you interact with customers, this class provides valuable insights to help reduce your E&O exposure.
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency's daily operations to prevent E&O claims.
This course is approved for the Swiss Re Risk Management Credit. You can learn more about this program and how your agency can save at bigimd.com/eo-training.
Course ID #113541 | 3 P&C
Click Here to Register